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Returns & exchanges
Last updated: 24 September 2026
Return period
You can request a return of ready-made (non-personalised) products within 7 days of receiving your order, as long as they're unused, in their original condition and with their packaging and accessories as received.
Personalised products
Products with an embroidered or printed name are made only for your order to your specifications, so they can't be returned or exchanged unless we made a mistake or there's a manufacturing fault.
Wrong or damaged product
If you receive a different product from the one you ordered, or a faulty one, contact us within 48 hours of delivery with clear photos of the product, the packaging and your order number, and we'll exchange or refund it and cover the full shipping cost.
Non-returnable products
We can't accept returns of name-personalised products without a mistake on our side, products that have been used, washed or had their labels removed, or personal-care products once opened, for hygiene reasons.
Refunds
Once we receive and inspect the returned product, we refund the same payment method used for the order (card, Apple Pay, or via Tabby and Tamara under their policies). The original shipping fee is only refunded if the return is due to our mistake.
Exchanges
You can exchange a ready-made product for another size or colour, subject to availability, within the same return period. If the price differs, we refund the difference or you pay it, as the case may be.
How to request a return
Contact us through the store's support channels with your order number and the reason for the return. We'll review it and send you shipping instructions, then confirm when we receive the product and when you'll be refunded.